Cancellations & refunds

Every booking page shows the owner’s cancellation policy before you pay, and your confirmation repeats it. The owner chooses one of three:

• Flexible — Full refund if you cancel at least 1 day before arrival.
• Moderate — Full refund if you cancel at least 5 days before arrival.
• Non-refundable — no refund after booking.

In both refundable cases the deadline is the end of that day, counted in the property’s own time zone. After the deadline, or once the stay has started, no automatic refund applies; contact the owner directly, as any goodwill refund is theirs to give. To cancel, open the private link in your confirmation email and press Cancel. The refund is issued to the original card by the owner’s Stripe account and typically appears within 5–10 business days depending on your bank.

If the owner cancels your booking, or if a reservation from Airbnb or Booking.com turns out to overlap your dates, your booking is cancelled and you are refunded in full automatically, whatever the policy. You are emailed when this happens. Bookeba does not compensate beyond the refund; anything further is between you and the owner.

Your contract and payment are with the owner. If you cannot resolve something with them, a card dispute through your bank goes to the owner’s Stripe account. Bookeba can confirm booking details to either side but does not hold the money and cannot refund on the owner’s behalf.

• The 14-day trial is free and starts without a card. If you never add one, you are never charged. It starts when you first publish a property.
• After that, the fee is billed monthly in advance. Cancel any time from Billing; the plan stays active until the end of the period you have paid for and is not refunded for the remaining days.
• The plan follows your listings: publishing a property adds it and is prorated as a charge on your next invoice, unpublishing or archiving removes it and is prorated as a credit. You are never billed for a property that is not live.
• If we cannot provide the service for a sustained period through our own fault, contact us and we will credit the affected time.

From a booking’s page in your dashboard you can cancel it; for paid card bookings this requests a full refund through your Stripe account and keeps the dates blocked until Stripe confirms the money has gone back. Partial or goodwill refunds are done in your Stripe dashboard. For bookings you entered by hand, you record any money returned yourself.

See also the terms of service.